Shipping policy
ZenEntle Shipping & Delivery Policy
At ZenEntle, we take great care in packaging and dispatching your pet wellness essentials so they arrive safely at your doorstep.
Batch Fulfillment & Dispatch Schedule
To ensure product freshness and smooth processing, we fulfill orders in weekly batches:
- Weekly Cut-Off: Orders placed before Saturday at 12:00 PM are processed for our weekly batch.
- Weekly Dispatch Day: All batch orders are dispatched every Monday morning.
- Orders placed after Saturday 12:00 PM will roll over to the following week’s dispatch cycle.
Delivery Rates & Timelines
Once dispatched on Monday, delivery times depend on your location:
- Standard Door-to-Door Courier: 2 to 4 business days after Monday dispatch.
- Shipping Fee: Calculated at checkout based on your location.
Order Tracking
Once your package is picked up by our courier partner on Monday, you will receive a shipping confirmation notification with a tracking link via email or SMS. Please allow up to 24 hours for tracking updates to reflect on the courier's system.
Damaged or Missing Items
If your package arrives damaged or if items are missing, please contact us immediately at zenentlewellness@gmail.com with your order number and photos of the damaged package/item so we can resolve it for you right away.